Shop Order

[Tony6174Club Member]

Anybody know whats going on with the shop.? Put an order in a month ago, still nothing and no feedback to explain why I haven,t got my order yet. A quick message would be appreciated. Thanks.

[theblueWKDladyClub Member]

been really busy...but will have your order posted tomorrow if we have it stock
thanks lena

[Tony6174Club Member]

Hi, I take it you don,t have my item in stock. Over 5 weeks now. Please have my items posted by next week or cancel the order and give me a refund, thanks.

[crazymacClub Member]

Tony, I appreciate your frustration but please remember that the club is run by volunteers.

Lena who runs the shop for us, as well as every other commitee position, are done on a voluntary basis, without these volunteers the club does not operate.

These people all have jobs, families and other commitments so please have consideration of this.

[theblueWKDladyClub Member]

i do apologise on orders ......but crazymac is right every member on commttee as family kids and jobs that come first and somethings take over other things that happen.......i am on my 3nd child tonight with chicken pox..so sorry if thing are a little late

[FieryredClub Member]

Tony, I appreciate your frustration but please remember that the club is run by volunteers.

Lena who runs the shop for us, as well as every other commitee position, are done on a voluntary basis, without these volunteers the club does not operate.

These people all have jobs, families and other commitments so please have consideration of this.

Yup what he said
No harm in asking but please don't give ultimatums
Regards
Adrian

[Tony6174Club Member]

Ok, thanks for the info, being a new comer to the club I wasn,t aware. However, a disclaimer given after an order is placed as to the possible delays in prossesing and delivery of orders may be a good idea, just to stop pains in the a**** like me from whinging on, all the best.
Tony.

[martin2405]

hi

sorry for any delay to your orders, however as the previous posts are saying please be patient, i do understand your frustrations but we are not avid e-bayers where a sale is paramount, and the PC is watched every second of the day.

the shop does provide a valuable service to members(long may it do so) and as such is run by members on a voluntary basis, the items are in stock unless advised otherwise, your monies are accounted for and no one has the intention of scamming or decieving buyers.

running a household, being a mini hospital for children and holding onto a job does put life into perspective for the volunteers, so please reconsider how you all ask where your orders are. there are times when the best will in the world means an order has been forgoten or there is some personal crisis that takes precedence.

please support the club and continue to buy from the shop, but also have a thought for those that put in effort to make it happen.

regards
martin

[Alan3124Club Member]

hi

sorry for any delay to your orders, however as the previous posts are saying please be patient, i do understand your frustrations but we are not avid e-bayers where a sale is paramount, and the PC is watched every second of the day.

the shop does provide a valuable service to members(long may it do so) and as such is run by members on a voluntary basis, the items are in stock unless advised otherwise, your monies are accounted for and no one has the intention of scamming or decieving buyers.

running a household, being a mini hospital for children and holding onto a job does put life into perspective for the volunteers, so please reconsider how you all ask where your orders are. there are times when the best will in the world means an order has been forgoten or there is some personal crisis that takes precedence.

please support the club and continue to buy from the shop, but also have a thought for those that put in effort to make it happen.

regards
martin

Martin I cannot disagree with you, but as Tony is a new member and doesn't know the procedures with DOC perhaps he wasn't explained this when he joined, as new members will see it as a shop that sells goodies and would expect some form of communication, would it not be a good idea to put something on the shop website to let people know how it works, just to save confusion in the future for new members, I am sure our Tech Team can put someting there in a matter of minutes (or less)

and
I hope the kids have recovered OK all three down with them is a bit of a handfull but at least they have now had it

[Mr DiscoveryClub Member]

I have stepped up to assist with the despatch of orders. I have now collected the club stock and will spend today sorting orders and getting the sent in the morning. If you have any items outstanding please send me a message and I will look into it and come back to you with the update. Please use the PM system as the club shop email is not linked to me at this moment in time.

Thanks

[crazymacClub Member]

Well done Graham

Lena, hope things look up soon

[Mr DiscoveryClub Member]

Thanks Brian - Some orders have been despatched today - Yes there is a Post Office by me open on Sundays (part of a big superstore) Ones despatched will get an automated email from the shop saying the status of their order has been updated and marked as despatched. If you are anything missing or still awaiting an order shout up and I will get on with it!

Thanks for your understanding.

[Tony6174Club Member]

Still waiting for a Shirt and a Tax disc holder.

Cheers.

[Mr DiscoveryClub Member]

Tony
I guess this is from your order on 1st January?

[Tony6174Club Member]

It sure is, any news?